FortisVPN will not connect or is stuck on "Connecting"
Six quick checks, in order. Most people are connected again after the first two.
Last updated September 25, 2026
1. Check your internet
Turn Fortis off and open any website. If nothing opens, the problem is your Wi-Fi or mobile data, not Fortis. Restart your router, or switch between Wi-Fi and mobile data.
2. Pick another country
One server may be busy. Choose a different country or city and connect again.
3. Change the protocol
Some Wi-Fi networks, often in hotels, offices and schools, block VPNs. Choose OpenVPN and connect again.
- On Windows
- On Android: choose OpenVPN (TCP 443)
4. Restart
Close Fortis completely, open it again and connect. If that does not help, restart your computer, phone or TV.
5. Update Fortis
Install the newest version from the download page or your app store.
6. Check your antivirus (Windows)
An antivirus or firewall can block Fortis. See Antivirus or firewall is blocking FortisVPN.
Still stuck?
Our support team is available 24/7. Open the chat bubble in the bottom-right corner of this page, or email [email protected] with your device, app version, and the server location you were trying to use.
