The VPN keeps disconnecting
Short drops are often caused by weak Wi-Fi or battery saving.
Last updated September 25, 2026
1. Check your Wi-Fi
Turn Fortis off and watch a video for a few minutes. If it stops without Fortis too, the problem is your Wi-Fi. Restart your router or move closer to it.
2. Pick a country near you
Connections to far-away countries drop more often. Choose your own country or a neighbouring one.
3. Change the protocol to OpenVPN
See how on Windows or Android. On Android, choose OpenVPN (TCP 443).
4. Android: stop battery saving for Fortis
Open your phone's Settings, then Apps, Fortis VPN, Battery, and choose Unrestricted. Android then stops closing Fortis in the background.
5. Remove other VPN apps
Two VPN apps on one device get in each other's way. Remove the ones you do not use.
Still stuck?
Our support team is available 24/7. Open the chat bubble in the bottom-right corner of this page, or email [email protected] with your device, app version, and the server location you were trying to use.
