Refund Policy
This Refund Policy applies to eligible purchases of FortisVPN services and subscriptions.
FortisVPN is operated by EACT Technologies OÜ, a private limited company incorporated in Estonia under registry code 17570948, with its registered address at Tornimäe tn 5, Kesklinna linnaosa, Tallinn, Harju maakond, 10145, Estonia.
We want users to be able to evaluate FortisVPN with confidence. Eligible purchases are therefore covered by the 30-day money-back guarantee described below.
1. 30-Day Money-Back Guarantee
If you purchase an eligible FortisVPN subscription and are not satisfied with the service, you may request a refund within 30 days of the original purchase date.
For eligible purchases, a refund request submitted within this 30-day period will generally result in a refund of the subscription price paid for the applicable purchase.
You are not required to continue using FortisVPN before requesting a refund.
2. Eligible Purchases
The 30-day money-back guarantee generally applies to an initial eligible paid FortisVPN subscription purchased directly from FortisVPN.
To request a refund, the request must be submitted within 30 days of the applicable original purchase, relate to a qualifying payment that was successfully completed, and provide sufficient information for us to identify the account and transaction.
Different rules may apply to purchases made through third-party application stores, marketplaces, resellers, or other payment channels, as described below.
3. How to Request a Refund
For an eligible purchase made directly through FortisVPN, contact support@fortisvpn.com.
Please provide sufficient information for us to locate the transaction, such as the email address associated with your FortisVPN account, the order or transaction number if available, the approximate purchase date, and any other information reasonably necessary to identify the payment.
For your security, do not send complete payment-card numbers, passwords, private keys, or other unnecessary sensitive information.
We may request reasonable additional information where necessary to verify the account or transaction before issuing a refund.
4. Refund Processing
Approved refunds will normally be returned using the original payment method where technically possible.
The time required for the refunded amount to appear in your account depends on the payment method, payment processor, financial institution, and other factors outside FortisVPN's control.
Although we aim to process approved requests promptly, banks and payment providers may require additional time to complete the transaction.
A refund may appear under the name of FortisVPN, EACT Technologies OÜ, or the applicable payment processor.
5. Purchases Through Apple, Google, Amazon and Other Third Parties
Subscriptions purchased through an application store, marketplace, reseller, or other third-party billing provider may be subject to that provider's refund rules and procedures.
This may include purchases made through platforms such as Apple App Store, Google Play, Amazon Appstore, or another authorized marketplace, reseller, or payment platform.
Where the third party controls the payment and refund process, FortisVPN may be unable to issue the refund directly.
In such circumstances, you may need to request the refund from the platform through which you made the purchase.
The availability of a refund through a third-party platform may be determined by that platform's policies and applicable law.
Nothing in this Refund Policy limits mandatory consumer rights that apply to your purchase.
6. Subscription Renewals
The 30-day money-back guarantee is primarily intended to allow users to evaluate FortisVPN following an initial eligible purchase.
Unless otherwise required by applicable law or expressly stated at the time of purchase, automatic renewal payments are not treated as a new 30-day trial of the service.
If you do not want your subscription to renew, you should cancel automatic renewal before the applicable renewal date.
If you believe a renewal occurred because of a billing error or other exceptional circumstance, contact us promptly. We may review the circumstances and provide a refund where appropriate or required by law.
7. Free Trials
If FortisVPN provides a free trial, you may cancel the trial before it converts to a paid subscription according to the conditions displayed when the trial is offered.
Deleting the FortisVPN application does not necessarily cancel a trial or subscription.
Where the trial or subscription is managed by an application store or third-party provider, cancellation must generally be completed through that provider.
The availability and duration of free trials may vary by platform, promotion, country, or subscription plan.
8. Promotional and Discounted Purchases
Unless otherwise stated in the applicable promotion, an eligible paid subscription purchased at a promotional or discounted price may still qualify for the 30-day money-back guarantee.
The amount refunded will not exceed the amount actually paid for the applicable subscription.
Promotional credits, complimentary access, free subscriptions, gifts supplied without payment, or other non-cash benefits generally have no refundable monetary value.
9. Dedicated IP and Other Add-On Services
Certain optional products or add-on services may involve resources that are individually provisioned, allocated, or purchased for a particular customer.
If an add-on or separately purchased service is excluded from the standard 30-day money-back guarantee, that exclusion will be disclosed before purchase.
Where no such exclusion is disclosed, applicable mandatory consumer rights remain unaffected.
10. Abuse of the Money-Back Guarantee
The money-back guarantee is intended to allow genuine customers to evaluate FortisVPN without unnecessary financial risk.
We may refuse or restrict a refund request where there is reasonable evidence of abuse, fraud, or manipulation of the refund program, including repeatedly purchasing subscriptions and requesting refunds to obtain continued free access; creating multiple accounts primarily to repeatedly claim the money-back guarantee; fraudulent payments; unauthorized payment disputes; materially deceptive information submitted in connection with a refund request; or other deliberate attempts to exploit the refund program.
A refund will not be refused merely because a customer used the FortisVPN service normally during the guarantee period.
Nothing in this section limits rights that cannot legally be excluded.
11. Account Suspension or Termination
If an account is terminated because of serious fraud, unlawful activity, deliberate abuse of FortisVPN infrastructure, or a material violation of the FortisVPN Terms and Conditions, the user may not be eligible for a discretionary refund.
This does not affect any refund or consumer right that cannot lawfully be excluded.
12. Cryptocurrency and Alternative Payment Methods
Where FortisVPN accepts cryptocurrency or another payment method whose value may fluctuate, any applicable refund may be subject to the technical capabilities and rules of the payment processor used for the transaction.
Unless otherwise required by law or expressly agreed, a refund is based on the monetary value of the original purchase rather than any subsequent increase or decrease in the market value of the payment asset.
Network fees, blockchain transaction fees, or other external processing costs may not be recoverable where they were not received by EACT Technologies OÜ.
Where returning funds through the original payment method is technically impossible, FortisVPN may contact the customer regarding an appropriate alternative refund method.
13. Chargebacks and Payment Disputes
We encourage customers to contact FortisVPN support before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
If a chargeback, reversal, or payment dispute has already been initiated, we may be unable to separately issue a refund while that dispute remains open.
We reserve the right to provide relevant transaction and account information to the applicable payment provider where reasonably necessary to respond to a payment dispute, in accordance with our Privacy Policy and applicable law.
14. Cancellation Is Different From a Refund
Cancelling a subscription and requesting a refund are separate actions.
Cancelling automatic renewal prevents future renewal charges but normally allows you to continue using the paid service until the end of the current subscription period.
Requesting and receiving a refund may cause the applicable paid subscription to terminate and access to paid features to end.
Deleting the FortisVPN application does not automatically cancel a subscription or request a refund.
15. Account Deletion Is Different From Cancellation
Deleting your FortisVPN account does not necessarily cancel a subscription billed through an application store or other third-party provider.
If your subscription is managed by Apple, Google, Amazon, or another third-party platform, you should separately cancel the subscription through that platform where required.
Similarly, cancellation of a subscription does not necessarily constitute a request to delete your FortisVPN account or personal information.
Information about account and personal-data deletion is available in our Privacy Policy.
16. European Union and EEA Consumer Rights
Consumers in the European Union or European Economic Area may have statutory rights relating to digital services and distance contracts in addition to the voluntary FortisVPN money-back guarantee.
Where applicable law gives you a mandatory right of withdrawal, cancellation, refund, conformity, remedy, or other consumer protection that cannot legally be excluded, that right remains unaffected by this Refund Policy.
Where you request immediate performance of digital services during a statutory withdrawal period, applicable law may affect the manner in which withdrawal rights operate.
The FortisVPN 30-day money-back guarantee is intended to provide an additional contractual benefit and does not replace mandatory consumer rights.
17. Other Mandatory Consumer Rights
Consumer-protection laws vary between jurisdictions.
You may have additional rights regarding refunds, cancellation, defective digital services, unauthorized transactions, subscription renewals, or other matters depending on your country or state of residence.
Nothing in this Refund Policy excludes, restricts, or modifies a consumer guarantee, statutory refund right, or other legal protection where doing so would be prohibited by applicable law.
If a provision of this Refund Policy conflicts with a mandatory consumer right, the mandatory legal requirement will prevail to the extent of that conflict.
18. Changes to This Refund Policy
We may update this Refund Policy when our products, payment methods, subscription arrangements, or legal requirements change.
When we update the Policy, we will revise the "Last Updated" date.
A material change will not retroactively remove a refund right that had already become available to you under the terms applicable to your qualifying purchase, except where permitted by applicable law.
19. Contact Us
FortisVPN is operated by:
EACT Technologies OÜ
Registry Code: 17570948
Tornimäe tn 5
Kesklinna linnaosa
Tallinn, Harju maakond 10145
Estonia
Service: FortisVPN
For refund, billing, or subscription questions:
Email: support@fortisvpn.com
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