Can't sign in to the FortisVPN app
Usually a typing mistake or a forgotten password.
Last updated September 25, 2026
1. Check your email address
Use the email you signed up with. Check for typing mistakes, and make sure Caps Lock is off when you type your password.
2. Reset your password
Tap or click Forgot password? on the sign-in screen. We email you a link. Check your spam folder if it does not arrive. Step by step: on the website, on Windows or on Android.
3. Check your internet
Signing in needs a working internet connection. Open any website to check.
4. Update Fortis
Install the newest version from the download page or your app store.
Signed in but Fortis will not connect?
Your plan or free trial may have ended. See Subscription expired or free trial ended.
Still stuck?
Our support team is available 24/7. Open the chat bubble in the bottom-right corner of this page, or email [email protected] with your device, app version, and the server location you were trying to use.
