- 1
Open Forgot password
On the sign-in screen, tap Forgot password?
- 2
Enter your email
Type the email address on your account and tap Send reset link.
- 3
Check your inbox
The app confirms the link was sent. Nothing arrived? Check spam, then tap Send again once the timer ends.
- 4
Choose a new password
Open the email and tap Reset Password. Choose a new password, then sign in with it. Use the link soon, as it expires.
Click the picture to see it larger.
Your other devices stay signed in after a reset. If you think someone else knows your password, sign out on the devices you do not use.
Not receiving the email? Make sure you are using the same address you signed up with. See Can't sign in.
Stuck on a step? Open the chat bubble in the corner of this page or email [email protected]. For problems rather than how-tos, see Troubleshooting.
Fortis for Android · Last updated September 25, 2026
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