Payment failed or "your order is not complete"
Your card was declined or the order did not finish.
Last updated September 25, 2026
What to do
- Try again with the same email as your Fortis account.
- Check the card: the number, the expiry date, the 3-digit code on the back, and that the billing address is right.
- Approve it in your bank app if your bank asks you to confirm the payment.
- Call your bank if it keeps failing. Banks often block a first online payment to a new shop.
- Try another card.
You were charged but your plan is not active
Wait one hour, then sign out of Fortis and sign in again. Still not active? Email [email protected] with your account email and the last 4 digits of the card, and we will activate it.
You were charged twice
Tell us and we refund the extra payment in full.
Still stuck?
Our support team is available 24/7. Open the chat bubble in the bottom-right corner of this page, or email [email protected] with your device, app version, and the server location you were trying to use.
