Streaming app buffers or is blocked while the VPN is on (TV)

1. Force-close and reopen the streaming app

Streaming apps check your location when they start. After connecting the VPN:

• Android TV / Google TV: Settings → Apps → select the app → Force stop.
• Fire TV: Settings → Applications → Manage Installed Applications → select the app → Force stop.

Then reopen the app.

2. Use WireGuard and a nearby server

4K streaming needs a fast, stable connection. Set WireGuard as your protocol and choose a server close to you, or the closest server inside the country you need.

3. Improve the TV's own connection

• Use Ethernet where possible. On Fire TV Stick, an Ethernet adapter makes a big difference.
• Move the router or device so there are fewer walls between them.
• Switch the router to the 5 GHz band if it supports it.

4. Clear the streaming app's cache

From the same app settings screen as step 1, choose Clear cache. Do not clear data unless you are happy to sign in to the app again.

5. The service says it detects a VPN or proxy

See Streaming service detects the VPN.

6. Use split tunnelling for apps that do not need the VPN

Route only the apps that need the VPN through it, and let local apps and casting use your normal connection.

Still stuck?

Our support team is available 24/7. Open the chat bubble in the bottom-right corner of this page, or email [email protected] with your device, app version, and the server location you were trying to use.