A log is a small file that records what Fortis did when it tried to connect. It helps us find the problem faster.
- 1
Click Send feedback, then Export logs
Send feedback is in the menu on the left. Export logs is at the bottom of the screen.
- 2
Click Done
Fortis shows Saved to your Desktop. You now have a file on your Desktop with a name that starts with FortisVPN-logs.
- 3
Send us the file
Email it to [email protected], or click Start a live chat on this page and tell us you saved your logs. Tell us what you were doing, the country you tried to connect to, and roughly what time it happened.
Click the picture to see it larger.
The file holds the version of Fortis, your version of Windows, whether the network adapter is installed, and the last lines of the connection log. It does not contain your browsing history or your passwords.
Fortis for Windows · Last updated September 30, 2026
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