Split tunnelling is not working as expected
An app uses the VPN when it should not, or the other way round.
Last updated September 25, 2026
Split tunnelling lets you choose which apps use the VPN. Find it in Fortis under Split tunnelling.
1. Connect again
Changes are used the next time you connect. Turn Fortis off and on again.
2. Close and reopen the app
An app that was already open keeps its old connection. Close it completely and open it again.
3. Check your choice
Make sure the app you want to protect is not left out of the VPN by mistake.
4. Check it works
Open What is my IP in an app that should use the VPN, and in one that should not. They should show different addresses.
Not sure? Turn split tunnelling off so every app uses the VPN.
Still stuck?
Our support team is available 24/7. Open the chat bubble in the bottom-right corner of this page, or email [email protected] with your device, app version, and the server location you were trying to use.
