Turn off DNS over HTTPS in your web browser
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1. Change to a different VPN server location
2. Sign out of the Netflix app, then sign in again
3. Watch Netflix using your browser
4. Contact FortisVPN Support
1. Change to a different VPN server location
If you are a U.S. user having issues streaming Netflix, try changing to these VPN server locations in the following order:
1. USA – Washington DC
2. USA – San Francisco
3. USA – New York
4. USA – New Jersey – 3
5. USA – Los Angeles – 3
6. USA – Denver
Below are instructions for changing your VPN server location on:
Windows
Mac
iOS
Android
Android TV
Apple TV
Linux
Routers
If you are streaming via the Netflix app, you should force-close it and reopen it each time you change
location. Below are instructions for force-closing an app on:
iOS: Swipe up from the bottom of the homescreen, keeping your finger pressed until app previews appear
at left. Swipe to find the Netflix app preview, then swipe up to close the app.
Android: On your Android device, open your multitasking interface. The way to do this varies depending
on your device:
If your device has three icons at the bottom of the screen, tap either the three vertical lines icon
or the square icon.
If your device features a single horizontal line at the bottom of the screen, swipe up from the bottom
to the middle of the screen, hold for a second, then release.
Next, swipe to find the Netflix app preview, then swipe to force-close the app. The direction you need
to swipe will vary depending on your device.
Android TV: Go to Settings, select Apps, and scroll to find the Netflix app. Select the app, then
select Force Stop.
Fire TV/Fire Stick: Go to Settings, select Applications, select Manage Installed Applications. Scroll
to find the Netflix app. Select the app, then select Force Stop.
Apple TV: Double-click the TV icon on your remote to see the apps currently running. Swipe to find the
Netflix app preview, then swipe up to close the app.
If you are a non-U.S. user having issues streaming Netflix, proceed to the next step.
Need help?
Contact the FortisVPN Support Team for immediate assistance.
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2. Sign out of the Netflix app, then sign in again
If you are a non-U.S. user having issues streaming Netflix, proceed to the next step.
Need help? Contact the FortisVPN Support Team for immediate assistance.
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3. Watch Netflix from your browser
Try streaming Netflix via your browser by going to
https://www.netflix.com/
and signing in with your Netflix account details.
If you are having issues streaming Netflix from your browser while connected to the VPN:
Get the FortisVPN browser extension
(available for Windows, Mac, and Linux). To use the browser extension, you must also have the FortisVPN
app installed on your computer.
U.S. users should try connecting to these server locations in the following order:
1. USA – Washington DC
2. USA – San Francisco
3. USA – New York
4. USA – New Jersey – 3
5. USA – Los Angeles – 3
6. USA – Denver
Try using a different browser. The FortisVPN browser extension is available on Windows, Mac, and Linux, and it works with Chrome, Firefox, Vivaldi, Chromium, Brave, and Microsoft Edge. The FortisVPN app must also be installed.
Need help?
Contact the FortisVPN Support Team for immediate assistance.
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4. Contact Support
If you are still unable to stream Netflix while connected to the VPN,
contact the FortisVPN Support Team
anytime by clicking or tapping on the chat box at the bottom right-hand corner of your screen.
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